• Over 1000 employees need to input maintenance requests
  • The necessity to meet required compliance and expectations
  • A need for an enterprise solution for all hospital departments


  • Maintenance Connection’s Service Requestor ability
  • Maintenance Connection’s preventive maintenance features
  • Maintenance Connection’s enterprise asset management module and reporter.


  • Streamlined and 24/7 online maintenance request system for all users
  • Detailed maintenance records for compliance audits
  • Integrated all departments into the CMMS

"BAH was not ready to move forward with the same (CMMS) company, they were ready to make a change and went with Maintenance Connection due to compliance report abilities and continual equipment maintenance so we could continue to treat our patients and have uptime."

Deb Hongell | Biomed Support Technician

Case Study Summary: Bay Area Hospital

Bay Area Hospital (BAH) is an award winning, privately owned hospital located in southern Oregon. Opened in 1970, BAH is an ever growing hospital, changing to meet the high expectations of the communities they serve. Their goal is to provide the highest level of care as the premier medical center for the Oregon Coast.

In the past few years, they have expanded their facilities and added services to strengthen their role as the region’s medical center. Their nationally accredited programs include their Community Cancer Center, Bariatric Surgery Center, Women’s Imaging Center, and much more. This state of the art facility houses 123 private beds and employs over 1000 employees. In addition to these exceptional qualities, they have a state-of-the-art cardiac catheterization program, a surgical robot for minimally invasive surgery and two new hyperbaric oxygen therapy chambers all which provide cutting edge, high tech solutions for care.

The care provided by Bay Area Hospital using highly technological equipment on a daily basis persuaded the hospital to move to a robust CMMS like Maintenance Connection.

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