CMMS Work Order System

CMMS Work Order Management System Maintenance Connection On Laptop

A Comprehensive CMMS Work Order Management System

A CMMS work order management system can help you effectively manage incoming and existing tasks so you can streamline operations and make data-driven business decisions. Using Maintenance Connection’s computerized maintenance management system (CMMS), you can submit work orders directly into the system, sort and manage your data, and execute effective preventive maintenance strategies. This can reduce your emergency breakdowns, decrease downtime, prepare your business for inspection and more.

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Maintenance Connection’s work order management system allows you to optimize your work order management processes, streamline your workflows, make cost-saving business decisions and ultimately achieve your preventive maintenance goals.



Important Features of a CMMS Work Order Management System


Work Order Management Dashboard

Maintenance Connection’s fully customizable dashboards let you view and manage your work orders, check key metrics, add relevant emails or documents and ultimately stay on top of your maintenance team’s tasks.

Customizable Reporting

Customizable reporting and at-a-glance insight into important metrics can help you track key metrics and pinpoint your preventive maintenance needs. Look, specifically, at metrics like equipment usage or inventory costs to answer questions and streamline your maintenance operations.

Comprehensive Maintenance List

Get an at-a-glance view of all in-progress maintenance tasks so you can quickly sort, filter and shortcut to relevant work orders and tasks.

Work Order Request Manager

It is essential that your relevant team members can submit, view and respond to work orders in a timely manner. With Maintenance Connection’s work request manager, you can easily view, organize and prioritize work orders for maximum efficiency and transparency.

Automatic Notifications

Send automated notifications, schedule reports by email and export reports in PDF format to increase collaboration, facilitate work order management and ensure that all stakeholders have on-demand, real-time insight into your numbers.

Mobile App

Using Maintenance Connection’s mobile app, your technicians can easily retrieve important documentation, update work orders, check parts availability and respond to requests on-the-go. This can not only reduce paper waste but also eliminate rework and costly inefficiencies.

Duplication Checker

Are there duplicate work order requests or multiple versions of the same work order in circulation? If so, it could mean mistakes, confusion and costly rework. Maintenance Connection can flag and integrate these duplicate requests to reduce such mistakes and increase trust in your work order management system.


The right CMMS work order management system will integrate with your existing systems so you can capture, analyze and use all your data. Use Maintenance Connection’s RESTful API to connect to key applications like your ERP or IoT applications.

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Work Order Management Software Benefits

Useful Reporting

The ability to effectively collect, analyze, access and apply your asset data can increase efficiency and productivity in your operations. The right CMMS work order management system can facilitate this reporting, allowing you to track equipment usage, create asset profiles, generate custom reports and even connect with relevant systems to ensure that your maintenance data is complete and up to date.

Streamlined Compliance

A CMMS solution can help your maintenance department comply with regulatory, industry, geographic and other audits by helping you:

  • Keep a searchable record of all maintenance tasks.
  • Maintain employee compliance through training and certifications.
  • Provide the proof required to achieve ISO certification.
  • Easily access important information about a particular asset.

Preventive Maintenance

Effective scheduling and preventive maintenance practices can help your organization increase visibility, reduce equipment downtime, prioritize work orders, manage teams, organize assets across devices and more.

Simplified Project Management

You shouldn’t even have to think about the technical side of project management – and with Maintenance Connection’s project management tool, you don’t have to. Create projects, assign work orders, add documentation and track its project all from one centralized source of truth.

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FAQ: Work Order Management

What is a work order?

A CMMS work order is a request made to replace, restore or repair a particular asset. Typically, work orders are assigned to particular people, and they generally include key details like:

  • The requester’s name.
  • Who is authorizing the work order
  • The name of the technician completing the work order
  • The details of the task, including relevant documentation or spare parts
  • The requested date of completion

Today, work order requests are becoming digitized in computerized maintenance management systems or EAM work order software. This can help ensure that the work order is seen and completed in a timely manner. It can also help users be sure to include all important details.


What kinds of work orders are there?

There are many types of work orders. They include:

  • Standard work order: A standard work order is generally issued for non-critical, routine maintenance tasks. For example, setting up a new piece of equipment would fall under the standard work order category.
  • Preventive maintenance work order: Preventive maintenance work orders are forward-thinking work orders that focus on scheduled tasks. The ultimate goal with preventive work orders is to extend asset life, reduce equipment downtime and decrease expensive repairs over time.
  • A reactive work order: A reactive work order, in the other hand, is generated when there is a breakdown or an emergency with a piece of equipment. The issue needs to be addressed ASAP when a reactive work order is issued.
  • A corrective maintenance work order: A corrective maintenance work order aims to resolve flaws or asset issues that are not emergencies by nature.
  • A prepare for inspections work order: A prepare for inspections work order is a work order that takes into account predetermined inspection parameters to help ensure that assets – and your facility as a whole – remain compliant with inspections.


What are the benefits of work order management?

Effective work order management using a CMMS work order management system can allow for preventive maintenance strategies. This can lead to measurable business benefits, including:

  • Increased technician efficiency
  • Reduced equipment downtime
  • Improved facility safety
  • More connected systems
  • Organization of assets across devices
  • Better team management


Why is it important to generate work orders? What is the purpose of work orders?

Work orders are crucial to the operation of any asset-heavy business. They are used to initiate tasks, explain what needs to be done, establish start and end dates and ultimately keep an asset running. With an effective work order software, organizations can maximize uptime, control labor costs, remain compliant and make incremental improvements to their operations.


What is work order management system?

A work order management system like a computerized maintenance management software (CMMS) or an enterprise asset management (EAM) system is a tool that streamlines work order management and automates key processes. Tasks that are managed using a work order management system include:

  • Downtime tracking
  • The processing and management of work order requests
  • Data mining
  • Inventory management
  • Warranty tracking
  • Compliance tracking


What is CMMS maintenance software?

A computerized maintenance management system (CMMS) is an enterprise business system that helps companies automate, digitize and optimize their maintenance operations. More specifically, a robust CMMS software will allow your business to effectively budget, prioritize work orders, reduce downtime, increase efficiency and more – all from one centralized, customizable solution.


What is the difference between CMMS and EAM?

While both computerized maintenance management systems (CMMS) and enterprise asset management (EAM) systems work to help organizations move from reactive to preventive maintenance strategies, there are key differences between the tools. In general, a CMMS work order software can fit under the EAM system umbrella as CMMS systems tend to focus on asset and facility maintenance during the operational part of an asset’s lifecycle. An EAM, on the other hand, provides a broader range of capabilities that allow organizations to track, manage and analyze their asset performance throughout the entire asset lifecycle.

That said, many modern and robust CMMS solutions like Maintenance Connection have EAM functionalities – and the system can be upgraded or downgraded as needed over time.


What are the 4 CMMS work order types, or the 4 types of maintenance?

There are four general types of maintenance philosophies, though there is some flexibility when it comes to descriptions and naming conventions. These include:

  • Corrective maintenance: This type of maintenance is carried out when an anomaly or flaw is detected. The goal of this maintenance practice is to fix the flaw and maintain uptime. Corrective maintenance tasks may be more cost-effective than preventive maintenance in the short-term, but its short-sighted nature makes it an ineffective long-term strategy.
  • Preventive maintenance: Preventive maintenance strategy involves scheduled, forward-thinking maintenance based on key metrics and data points. An effective preventive maintenance strategy can ultimately increase asset life, maximize revenue and decrease equipment downtime.
  • Condition-based maintenance: Condition-based maintenance aims to prevent failure through regular asset-check-ups and performance monitoring. In other words, equipment is constantly assessed and maintained, which requires significantly more coordination and manpower than other strategies.
  • Predictive maintenance: Predictive maintenance, as the name suggests, aims to preemptively predict asset failures before they arise using data, sensors and IoT technology. Because it relies so intrinsically on data and technology, predictive maintenance comes with a higher up-front cost, and it is not yet feasible for many organizations.