Ready for a shocking statistic? According to Software Advice, approximately 80 to 90% of all computerized management system (CMMS) implementations fail.
Why? CMMS failure can be attributed to poorly defined goals, lack of leadership buy-in, deficient training, a non-intuitive user experience, and more.
For more than 15 years, we’ve worked hand-in-hand with customers on successful CMMS implementations. We’ve tackled the common challenges above, updated our product per user feedback, and focused resources on customer success.
And the result: thousands of successful implementations from enterprise to smaller shops and a 98% overall customer satisfaction and project success rating.
So what does a successful CMMS implementation look like? And how can your organization ensure foundations are in place? Read on for tangible ways to improve your team’s CMMS onboarding and implementation experience.
Partner with experienced, strategic maintenance consultants
An astounding 80% of project management executives don’t know how their projects align with their company’s business strategy. A nonexistent plan and timeline results in implementation failure.
Partner with a CMMS provider who will work with your business leaders to evaluate current business processes, suggest improvements if necessary, predict CMMS impact, then determine how the software best fits into the mix.
Our implementation team works with business leaders to align CMMS goals and advantages with existing operations. And as a result, the CMMS will lead to improvements in efficiency, productivity and performance.
Commit to comprehensive and continual training
Upfront training and continual guidance ensure your team gets to speed on the full functionality of CMMS software. It also sets the foundation for better user adoption.
Ensure that your CMMS’s upfront training is designed to educate employees across all departments on the benefits and uses of a CMMS. Then, make sure to offer your core maintenance team, including techs and vendors, the opportunity to dive into comprehensive training resources.
Additionally, our team offers opportunities for continued learning beyond the initial CMMS implementation. This is helpful as new employees join, as system updates roll out, and as your company scales.
More than software: choose a dedicated success team
CMMS technology has the proven ability to track and improve maintenance performance. However, the path to effective implementation is not always easy. Investing in a CMMS is a company-wide initiative that takes commitment including a team dedicated to its successful execution and adoption.
Go beyond software capabilities when evaluating CMMS options. Choose a partner with a service team dedicated to your business. The benefits speak for themselves:
- Achieve successful onboarding. Our data migration experts help coordinate a smooth database transformation to ensure all assets and preventive maintenance systems (PMs) are configured and accurate. This can relieve your team the stress and confusion of importing pertinent data.
- Connect lines of communication. Between implementation and adoption, communication is critical. A common error in CMMS implementation is lack of support between the maintenance team and vendor.
- Realize business impact. If planned, developed and managed properly, a CMMS will bring about greater efficiencies in organizational operations. Maintenance Connection’s customer success team helps users define project goals, roles and milestones to make better decisions about maintenance operations.
> Read more about Maintenance Connection’s top-notch customer support.
Why Maintenance Connection Customers Win with Successful CMMS Implementations
Maintenance Connection is in the business of helping our customers solve real business problems, and ultimately, we work to make your day-to-day life better. We’re committed to building software that solves common business challenges, and we work hand-in-hand with our customers to make it happen.
Our experienced team of maintenance consultants works with customers from the start to provide on-site training and ensure successful implementation. We involve IT from day one. We make sure all assets, PMs and inventories are successfully loaded, configured and accurate. And for 15+ years, we’ve been focused on customer-attuned feature development.
As Greg Zarafa, maintenance manager of at The New York Times, puts it:
I know the company says 98% customer service rating, but it’s always been 100% for us. We either get online, on the phone or through email, and the response time is immediate and excellent. There’s never been a complaint there.
>> Check out more about how The New York Times uses Maintenance Connection.
Are you ready to learn how your maintenance team can successfully implement a CMMS with Maintenance Connection? Check out our new ebook, 10 Steps to Choosing the Right CMMS.