Best Work Order Software: 8 Industry Leading Features & Benefits

Take the hassle out of work order management and unlock your maintenance team’s potential. Plan, create, assign, manage, store, and analyze your work orders and all associated data in one centralized, easy-to-use software.

What is Work Order Software?

Work order software helps you assign, create, manage, and track your work orders.

Work order software, also known as work order management software, is a digital solution designed to streamline and automate the process of creating, assigning, tracking, and managing work orders within an organization. A work order is a document that outlines specific tasks, instructions, and details related to a job, maintenance, repair, or service request.

Benefits of Maintenance Connection Work Order Software

Leveraging Maintenance Connection’s work order management software not only maximizes maintenance team efficiency but also helps cut maintenance costs, prevents equipment failures, streamlines workflows, and optimizes facilities’ overall performance leading to greater business continuity and operational excellence.

Improve Preventive Maintenance Processes

Effective and transparent management of all incoming and existing maintenance requests can help your team plan and execute your reactive and preventive maintenance tasks without delays or silos. This, in turn, can improve field technician performance, extend asset life, and decrease costs over time.

Leverage Data for Smarter Repair and Replace Decisions

The ability to retrieve analytics and cumulative work order data helps your maintenance department understand the big picture. Delve into asset maintenance costs, answer key performance questions, streamline O&M workflows, and optimize your repair and replacement decisions in real time.

Centralize Mission-Critical Information

Access all the information you need to effectively execute a work request — including warranty information, inventory data, photos, and complete maintenance work records — on any device and at any time.

See Work Order Software in Action

In any maintenance and operations (M&O) environment, it's vital for technicians to be able to access, update, and review work orders anywhere, at any time. With Maintenance Connection's mobile application, users have a work order tracking system in the palm of their hand. Watch to learn exactly how to create a work order in our mobile application.

Features of Industry-Leading Work Order Software

You deserve a work order management system that improves your operations. Maintenance Connection provides an easy-to-use, multi-device work order tracking system that eliminates silos and improves maintenance execution.

Work Order Software Tracking Module, Request Form Manager

Work Order Tracking with the Request Form Manager

Easily create, view, update and execute maintenance work orders and maintenance request tracking in real time using MC’s work order request manager. Access all critical details of any service request — area, duration, order status, task type, parts availability, and more. Prioritize work orders and receive status updates via email or text message. This robust work order tracking system has everything you need to get the job done right.

Red Quote

We have saved thousands upon thousands of dollars through our improved maintenance operations. More uptime, better asset reliability, and improved labor efficiency all contribute to our growing savings."

— Tim Yaeger, Facilities Manager,

| Masters Gallery Food

Inventory Management Dashboard, Work Order Software

Inventory Management

Low visibility into parts availability or location can cause significant cost increases and delays in average response time. Maintenance Connection’s inventory management feature helps your team purchase, organize, and access your parts easily, efficiently, and directly in one central location.

Red Quote

[MC] enables us to...[accurately track] KPIs and... manag[e] our proactive vs reactive goals. Now we can confidently say we’ve attained over 70% proactive maintenance and are... on track to achieve our... goal of 85%.”

— Chris Tremblay, Bottling Maintenance Manager,

| Trinchero Family Estates

Comprehensive Reporting and Analytics, Work Order Management

Comprehensive Reporting and Analytics

Create purpose-built reports to understand key metrics — such as inventory costs, equipment usage, or labor hours — and share findings needed to optimize your plans, asset purchases, and preventative maintenance scheduling.

Red Quote

We use Maintenance Connection within our daily operation[s]… We use [it to maintain]... 30,000 assets. It is a very powerful tool for processing work orders, as well as managing assets and inventory. ”

— Bobby,

| CH2M Hill

maintenance connection, dashboard, work order software

Easy-to-Use Dashboard

Leverage Maintenance Connection’s work order management system to view maintenance requests, manage daily maintenance schedules, update metrics, add relevant notes, and stay on top of your field team’s maintenance activities, all from one centralized and configurable dashboard view.

Maintenance Connection Mobile Work Order Dashboard

Mobile Work Order Management App

With MC Express, the mobile version of Maintenance Connection’s maintenance and work order software, your field service technicians can create, edit, or complete work orders directly from their mobile devices. Users can also access photos, user manuals, inventory levels, and other critical information in just a few clicks.

How Cook Medical Revived Their Work Order Management with Maintenance Connection

Cook Medical is a medical device manufacturing company headquartered in Bloomington, Indiana. Many of their divisions were operating on 100% paper-based systems, and they were looking to automate and replace these legacy processes. With Maintenance Connection, Cook Medical was able to:

  • Maintain FDA compliance
  • Increase ROI
  • Save time
  • Improve work order scheduling processes

What Other Customers Are Saying About Maintenance Connection Work Order Software

The Maintenance Connection Work Order Software Difference

Computerized Maintenance Management Software (CMMS) Functionality

Advanced CMMS software functionality provides access to robust asset management and facility maintenance features that will increase uptime, streamline multi-site operations, and facilitate agile preventive maintenance programs.

Comprehensive Integrations

Use Maintenance Connection’s APIs to connect to your maintenance department’s other mission-critical tools— such as ERPs, IoT tools, SCADA systems, EDMS, or HR systems — and unlock game-changing data.

Customer Support

Leverage professional services and customer support to accelerate time-to-value, receive ongoing computerized maintenance management system training, and remain up to date with the latest features and system updates.

Real-Time Information

Maintenance managers and technicians can update work orders, add pictures, and maximize efficiency with in-the-field access to work order information and all relevant data. This includes asset history information like serial numbers, service dates, and locations.

Automated Notifications

You can automate maintenance notifications and even schedule reports to maximize collaboration among maintenance teams, streamline resource planning, and increase company-wide insights into your numbers.

A Bird’s Eye View

Get a list of all maintenance tasks to filter, sort, and find the work order you need at-a-glance. Use this bird’s eye view to speed up daily tasks and quickly gain insight into what’s actively being maintained in your facility.

People Also Ask

What Businesses Can Benefit from Work Order Software?

Work order software can benefit a wide range of businesses and organizations, especially those that deal with maintenance, repairs, service management, or any form of task-oriented operations. Here are some examples of businesses that can benefit from work order software:

Facility Management: Companies that manage and maintain large facilities, such as office buildings, shopping malls, hospitals, universities, and government institutions, can use work order software to streamline maintenance tasks, track repair requests, and manage assets effectively.

Manufacturing and Industrial Operations: Work order software can be valuable in manufacturing and industrial settings where equipment maintenance, repairs, and scheduled inspections are crucial for optimal production and safety.

Field Service Companies: Businesses that offer on-site services, such as HVAC repair, plumbing, electrical services, pest control, or landscaping, can utilize work order software to manage service requests, assign technicians, and track service delivery.

Construction Industry: Construction companies can benefit from work order software to schedule and track various tasks, equipment maintenance, and material deliveries at different project sites.

Property Management: Property management firms responsible for multiple rental properties can use work order software to handle maintenance requests, track expenses, and ensure timely repairs for tenants.

IT Support and Help Desk: IT departments can benefit from work order software to manage and prioritize support tickets, assign tasks to technicians, and ensure prompt resolution of technical issues.

Public Utilities: Utility companies, such as water, gas, and electricity providers, can utilize work order software to efficiently manage maintenance tasks, handle infrastructure repairs, and respond to service requests.

Fleet Management: Companies with a fleet of vehicles, like delivery services or transportation companies, can use work order software to track vehicle maintenance schedules and manage repair requests.

Healthcare Institutions: Hospitals, clinics, and healthcare facilities can employ work order software to manage maintenance, repair, and equipment calibration tasks for medical equipment.

Educational Institutions: Schools and universities can benefit from work order software to handle maintenance and repair tasks related to buildings, classrooms, and other facilities.

Overall, any organization that requires efficient task management, maintenance, or service delivery can benefit from work order software. The software streamlines processes, increases transparency, enhances communication, and helps ensure tasks are completed on time and within budget.”

Why Use Work Order Management Software?

Utilizing work order management software offers several benefits for businesses and organizations across various industries. Here are some compelling reasons why you should consider using work order software:

Efficiency and Organization: Work order software helps streamline and organize the process of creating, assigning, tracking, and completing work orders. It ensures that tasks are managed efficiently, reducing the chances of errors, duplication, and miscommunication.

Time and Resource Management: Work order software allows you to prioritize and schedule tasks effectively. This helps in allocating resources, including labor, equipment, and materials, optimally, leading to improved productivity and reduced downtime.

Real-time Tracking: With work order software, you can track the status of work orders in real-time. This visibility helps managers and team members stay informed about the progress of tasks, identify bottlenecks, and make timely decisions.

Data and Analytics: Work order software often comes with reporting and analytics features that enable you to analyze historical data, track key performance indicators (KPIs), and make data-driven decisions to optimize processes and resource allocation.

Communication and Collaboration: Work order software facilitates better communication and collaboration among team members, departments, and stakeholders. Notifications, comments, and updates can be easily shared, ensuring everyone is on the same page.

Preventive Maintenance: Many work order software solutions offer preventive maintenance features, allowing you to schedule routine inspections and maintenance tasks to prevent equipment breakdowns and costly repairs.

Reduced Paperwork and Manual Processes: Work order software eliminates the need for manual paperwork, reducing administrative overhead and the risk of lost or misplaced documents. This leads to increased operational efficiency and cost savings.

Auditing and Compliance: Work order software often includes features to maintain compliance with industry regulations and standards. It helps track maintenance activities, repairs, and inspections, which can be crucial for audits and regulatory requirements.

Customer Satisfaction: Efficient work order management translates to quicker response times, timely completion of tasks, and improved customer service. Happy customers are more likely to trust and recommend your services.

Scalability: As your business grows, work order software can adapt to your changing needs. You can easily scale up the number of work orders, users, and assets being managed without significant disruptions.

Cost Savings: By minimizing downtime, preventing breakdowns, and optimizing maintenance schedules, work order software can lead to substantial cost savings over time. It helps you allocate resources more effectively and avoid costly emergency repairs.

Integration: Many work order software solutions integrate with other software systems like inventory management, asset tracking, and enterprise resource planning (ERP) software. This integration enhances data flow and reduces data entry errors. In summary, work order software enhances operational efficiency, improves resource management, and contributes to better communication and decision-making. It's a valuable tool for businesses seeking to streamline their maintenance, repair, and operational processes while delivering exceptional customer service.

What is the difference between workflow and work order?

A workflow is a comprehensive process model, illustrating the sequence of activities to achieve a goal or complete a process, while a work order is a specific task or job assignment, detailing what needs to be done, who will do it, when, and with what resources. Workflows provide a high-level view of processes, optimizing efficiency, while work orders focus on individual tasks within those processes, enabling tracking and execution. Workflows have a long-term perspective, adaptable over time, while work orders have a shorter lifecycle, typically used for managing short-term tasks, maintenance, or projects

What is an example of a work order system?

Maintenance Connection functions as a work order system by offering a centralized platform for creating, managing, and tracking maintenance tasks. Users can generate detailed work orders, assign them to specific teams or technicians, and schedule tasks efficiently. It provides tools for resource allocation, ensuring that materials and labor are available when needed. Maintenance Connection also maintains a comprehensive history of work orders, aiding in performance analysis and decision-making. Technicians can access and update work orders via mobile devices, enhancing fieldwork efficiency, and it often integrates with inventory and procurement systems for streamlined resource management. In essence, Maintenance Connection facilitates the entire work order lifecycle, optimizing maintenance processes and asset management.

What are the four types of work orders?

The four primary types of work orders are:

  • Corrective Maintenance Work Orders: These are generated to address unexpected equipment breakdowns or issues, aiming to repair and restore equipment to its normal operational state.
  • Preventive Maintenance Work Orders: Scheduled in advance, these work orders outline routine maintenance tasks and inspections aimed at preventing equipment failures and optimizing performance.
  • Predictive Maintenance Work Orders: Based on data and predictive analytics, these work orders are generated to perform maintenance when specific indicators or conditions suggest impending equipment issues, minimizing unplanned downtime.
  • Emergency Maintenance Work Orders: These are urgent work orders created in response to critical situations requiring immediate attention, such as safety hazards or severe equipment failures, to prevent further damage or risks.