According to Software Advice, 80-90% of CMMS implementations fail.
Why?
CMMS failure can be attributed to poorly defined goals, lack of leadership buy-in, deficient training, a non-intuitive user experience, and more.
Maintenance Connection is committed to helping our customers solve real business problems, and ultimately, we work to make your day-to-day life better. We solve common business challenges and we work hand-in-hand with our customers to make it happen.
Successful implementations
Partner with experienced, strategic maintenance consultants
Partner with experienced, strategic maintenance consultantsCommit to comprehensive and continual training
Commit to comprehensive and continual trainingMore than software: choose a dedicated success team
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More than software: choose a dedicated success teamsuccessful implementations
Robust & Comprehensive Implementation Process
See the positive outcomes thousands of companies have experienced by implementing Maintenance Connectionâs Computerized Maintenance Management Software (CMMS).
Our extensive knowledge of maintenance/facility operations combined with our enterprise software experience allows us to provide your team with professional guidance throughout the implementation process.
Every company and project is unique and we use this six section implementation strategy as a guideline to create a tailored approach for every new customer.
1. Process Planning
- Kick-off meeting
- Define project goals, roles and milestones
- Define reporting goals
- Schedule next steps
2. Data Migration
- Review existing data sources
- Map Data to CMS
- Configure Data Standards
- Import data from standard template
3. Core Configuration
- Configure core modules
- Configure user forms
- Create security access groups
- Create required reports
4. Process Design
- Evaluate current process
- Build most efficient process
- Configure Business logic
- Set up process automation
5. Training/ Go-Live
- Functional user testing
- End-user training
- Roll-out
6. Manage Results
- Refine usage as needed
- Analyze system reports
- Monitor key performance indicators
Proven Implementation and Customer Success
98% Project Launch Rate
“Customer success is our success. That’s why we are passionate about successful CMMS software implementations and proud of our industry-leading satisfaction metrics.”
BRIAN KINCAID, Chief Customer Officer
98% Support Satisfaction
“My support team works hard everyday to close 60% of our customer tickets in 24 hours or less, and our customers love this.”
KEN SHAMPO, Customer Care Manager
98% Customer Renewal Rate
“My team loves working with our customers, helping maintenance teams accomplish their goals and to achieve the value they desire from the software.”
MATT SAYLER, Manager, Customer Success
