Managing maintenance in hotels and resorts with hundreds of rooms, multiple floors and many assets is no easy task. Facility managers must be organized and efficient to provide a comfortable stay for their guests in the hopes of continuing business with them in the future.
But it doesn’t stop there. Research has found that 72% of customers will share their positive experience with six or more people, which adds credibility and gives a positive boost to the resort’s reputation if customers enjoy themselves. Good maintenance is key to achieving that goal.
When assets are well maintained, guests experience fewer hassles and enjoy their stay more. The last thing anyone wants to worry about while traveling is substandard equipment or facilities.
To boost productivity among staff and keep better track of the maintenance needs in all areas of a hotel or resort, maintenance managers should practice preventive maintenance (PM) with the help of a CMMS. A CMMS is a type of maintenance management software that gives real-time updates on the facility’s equipment for better accuracy and organization. When hotels and resorts implement a CMMS, they improve the quality of service provided to their guests and visitors.
Read on to learn three ways hotels and resort managers can improve their maintenance management by using a CMMS.
1. Cut down on maintenance costs and needs
For hotels and resorts, few success factors rank higher than customer satisfaction. Yet, when assets within rooms, hallways or common areas are experiencing downtime, expect customer satisfaction to dip.
To lessen the risk of asset downtime, maintenance managers can prepare for replacements or upgrades with a CMMS. Organizations should keep track of the condition of current parts, their last maintenance or replacement, and whether or not a replacement part is available to use. This not only keeps facilities organized, but it will also help keep track of their budgets later on and avoid inventory stockout.
Hotels must keep in mind the number of spaces on their property that can suffer asset downtime, including:
- Hotel guest rooms, which may include kitchenettes, bathrooms and laundry facilities.
- Public resort areas, including pools, locker rooms, gyms and restaurants.
- Any behind-the-scenes equipment, including mechanical and electrical equipment for the entire property.
Implementing a CMMS will ultimately save both hotels and guests money in the long run. By keeping track of maintenance needs and equipment repairs, hotels can give better estimates of what purchases they will need to make. Plus, with a CMMS, the asset life is lengthened, which enables hotels and resorts to offer more competitive rates and save their guests money.
2. House all data in one place
The average hotel is home to nearly 300 rooms. On top of that, there are multiple floors or wings, and different technicians servicing assets throughout. When you add the number of rooms, floors, wings, assets and technicians together, you’re left with a mess of unorganized data on maintenance operations and asset health.
With a CMMS, maintenance and facility managers can provide quick, easy updates on the current condition of one piece of equipment, or the entire property. A CMMS provides a snapshot of the entire facility with floor-by-floor data on replacements, repairs, equipment needs and orders, and more.
With everything in one place, maintenance teams can ultimately boost their productivity by minimizing back and forth reporting, since a CMMS allows managers to see the status of all projects in real time.
3. Provide a higher level of service to guests
With the number of assets housed in a hotel or resort (think: HVAC units, elevators, fitness equipment, etc.), breakdowns are bound to happen from time to time. But it’s up to the maintenance team to quickly respond to work order requests in a timely and efficient manner to keep guest morale up.
Better-performing equipment and quick responses to work order requests will leave a positive, lasting impression on guests that will encourage them to come back for another stay.
What’s even better than quickly responding to requests? How about servicing machines headed for downtime before the breakdown occurs with preventive maintenance (PM) schedules?
PM schedules help predict an asset breakdown, before it happens. This means guests are welcomed to their room with all assets in working condition, rather than calling to the front desk for a work order requests.
Because a PM schedule enabled by a CMMS can help save money, resorts and hotels should consider investing in higher-quality materials throughout their guest rooms and common areas that are typically more expensive to repair or replace. This helps resorts save money on repairs, as well as provide their guests with a higher-value stay.
A CMMS may also help your resort or hotel keep better track of which guest rooms need servicing, and could trigger a faster response time to maintenance requests. This all contributes to a higher quality experience at your property.
Are you ready to improve maintenance at your hotel or resort? Check out a demo of Maintenance Connection to see how a CMMS will help your facility.